Bug Tracker for Perfex CRM: public issue boards, Kanban and a customer portal
Bug Tracker is a deeply integrated bug and issue tracker for Perfex CRM. Built for agencies, freelancers and software teams, it gives every product its own public, shareable bug board while your team triages and resolves everything from inside Perfex using Kanban and list workspaces.
What is a bug tracker for Perfex CRM?
A bug tracker is the single place where defects, feature requests and support issues are reported, classified and followed to resolution. The Bug Tracker module brings that into Perfex CRM – no second tool, no separate login, no scattered spreadsheets. Bugs live next to your customers, projects, tasks and tickets.
The key idea: every internal board comes with a public issue board on its own URL. Your end users report bugs, follow the status and see what you are working on – without any access to your CRM. You can find all the details and screenshots on the Bug Tracker product page.
How does a public issue board for customers work?
You decide per project how open the board is. Set it public or private and control submissions precisely: open reporting with spam protection, email verification, or logged-in customers only. That turns an internal backlog into a transparent customer bug portal that builds trust instead of generating support email.
Each project also gets its own key prefix, so a report like WEB-142 is unambiguous to reference – in emails, tasks and commit messages. Want to see it from your users’ side? View a live public board.
Kanban or list: how does my team work the backlog?
Bug Tracker ships two workspaces over the same backlog. In the Kanban board you drag bugs through your status flow. In the list workspace you slice the backlog across seven dimensions – status, priority, severity, type, assignee, labels and components – save the views you use daily, and update dozens of bugs in a single bulk action.
Can I adapt the workflow to my team?
Yes – with no code. Per project you define your own taxonomy: statuses, priorities, severities, types, components, versions and colour labels. There are no rigid presets; you shape the workflow to how your team actually ships. A modern “Aurora” theme with a light/dark toggle keeps the public board on brand.
How deep is the Perfex CRM integration?
Very deep. Bug Tracker reuses the building blocks you already know: customers and contacts, projects, tasks, tickets, attachments, custom fields, tags, notifications, an activity log and email templates. A native dashboard widget surfaces open, unassigned and new-in-7-days counts right on your Perfex home screen, backed by a full reports view with charts and trends. If you want to automate what happens to incoming reports, it pairs well with REST API Pro.
Perfex out of the box vs. Perfex with Bug Tracker
| Need | Perfex out of the box | With Bug Tracker |
|---|---|---|
| Collect bugs from customers | via support tickets, mixed with everything else | a dedicated public bug board per product |
| Manage defects visually | no Kanban view | Kanban and list workspaces |
| Prioritise and classify | limited | status, priority, severity, type, components, versions, labels |
| Bulk editing | manual, ticket by ticket | bulk actions across many bugs at once |
| Outward transparency | no public status page | shareable board with status tracking |
Requirements, price and what you get
Bug Tracker runs on Perfex CRM 3.0 or newer and PHP 7.4 to 8.3. The Regular licence is 79 € and the Extended licence is 249 € (a higher domain tier). Every purchase includes the installable module, documentation, changelog and licence, plus 12 months of free updates and 6 months of support.
You receive your licence key instantly after checkout and apply updates via auto-update. Every module package passes a server-side malware scan, and payment is handled securely through Stripe. See the help centre for installation and licensing, or head straight to the Bug Tracker product page.
Frequently asked questions
Do my customers need a Perfex account to report bugs?
No. On a public board, end users can report bugs and track status without logging in. Optionally you require email verification or restrict submissions to logged-in customers.
Can I manage several products separately?
Yes. Create as many bug projects as you like – each with its own public URL, key prefix, theme and taxonomy.
Is there a Kanban view?
Yes. Alongside the filterable list workspace there is a Kanban board with drag-and-drop and inline editing.
How does Bug Tracker connect to my projects and tickets?
Bugs link to customers, projects, tasks and tickets, and reuse attachments, custom fields, tags and email templates from Perfex.
Which licence do I need?
The Regular licence (79 €) covers the standard case; the Extended licence (249 €) covers a higher domain tier. Both include 12 months of updates and 6 months of support.
Can I try it first?
Yes. Test Bug Tracker in our live demo on a real Perfex install (login: demo / demo123). The demo resets every 30 minutes.
Get started
Stop tracking bugs in email chains and spreadsheets: give every product a clean, public bug board and run it all from Perfex. Try Bug Tracker in the live demo, look at a public board, and get the module on the product page. Browse more extensions in the module catalogue.